Overview

1. Replacement can be made if the customer establishes that the product delivered in defective or has a physical damage. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products. In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

2. Notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user. The customer will be responsible for sending the defective/damaged product to the service center and the charges will be borne by the customer itself, however while the product is sent back to the customer the charges will be borne by the merchant.

3. There may be instances where Clarion no longer carries Spare Parts or Products that have been brought to us for necessary repair or replacement have been deemed as “Out-dated” by Clarion, even though they may be covered under the applicable warranty terms. Under such circumstances, Clarion shall provide alternative products that offer similar functionalities and of similar value to the product subject to the following conditions:

4. When Spare Part(s) is / are no longer available, all the other components or parts that make the product complete must be submitted for replacement, even though these parts may or may not be in working condition.